Savings & Investments

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• What identification do you require to open a savings account? Under regulations for prevention of financial crime and money laundering, we have a responsibility to verify the identity of each applicant before opening a new account, even existing customers. To do this, we use an electronic verification system. In certain cases (for example if you are not listed on the electoral roll or you have recently moved house) we may need further proof of your identity. An exhaustive list has been put together and can be viewed below.
  Opening a postal account 
  Opening a telephone account
  Opening a branch based account 
• I’ve lost my passbook. What do I do? Please contact you local branch or contact Dunfermline Direct on 08457 33 66 88, who will advise of the relevant process.
• How can I find out the current interest rate for my account? You can find details of our current interest rates in any of our Branches, on our Website or by calling our 24 hour Rateline on 0845 603 1209.
• How do I inform you of a change of address? To change your address with us, please inform us of your new address in writing (via post, not e-mail) or stop into your branch. Due to anti money laundering procedures, we are unable to accept a request over the phone or e-mail. NB: Where you have been a customer for less than 3 months, you may be required to provide additional identification documents.
• What is the maximum I can withdraw from my account at a branch in cash? The maximum cash withdrawal is £250 per day at any of our branches; larger amounts can be withdrawn by cheque. Larger amounts of cash can be ordered if notice is given.
• When will my interest be paid? This will depend on the type of account you have. Please refer to your product Terms & Conditions for this information, alternatively you can contact your local branch or call Dunfermline Direct on 08457 33 66 88.
• Why does it take so long for cheques to clear? As we are not a bank, all of our cheques have to be cleared through our Clearing Bank. The extra days allow time for a cheque to be returned or re-presented if necessary.

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